Technical support, onboarding, AI model evaluation and data operations for SaaS and AI companies — human-in-the-loop teams that scale with your product.
Connectra is a BPO partner for SaaS platforms and AI companies. We provide the human layer around your product — responsive technical support, smooth customer onboarding, and the data and QA operations that modern AI products depend on.
For AI teams specifically, we stand up trained human-in-the-loop teams to test and rate model outputs, red-team responses against your rubrics, and label and annotate data at scale — so your models keep improving while your engineers stay focused on building.
Tier-1 and tier-2 support that resolves issues and protects retention.
Guide new users to value fast and reduce early churn.
Human testing, rating and red-teaming of model outputs against clear rubrics.
Accurate labeling and annotation to train and refine your models.
Expert human judgement where automation alone falls short.
Add capacity fast for releases, growth spikes and model iterations.
English-fluent, technically capable agents who learn your product.
Round-the-clock coverage for global user bases.
Yes. We build trained teams that test, rate and red-team model outputs against your rubrics — the same human-in-the-loop QA we run for AI clients today.
Yes. We provide accurate, scalable data labeling and annotation to help train and refine your models.
Yes. Follow-the-sun teams deliver tier-1 and tier-2 technical support around the clock.
Tell us what you need — we'll design a team and a quote within 48 hours.