Call Center Outsourcing Services

Inbound and outbound call center solutions

Connectra provides fully managed call center outsourcing for companies that want professional voice support without building an in-house team. Our agents handle inbound calls — support, orders and enquiries — and outbound campaigns such as lead qualification, appointment setting and customer win-back.

Inbound — customer support, order handling, technical help and overflow.
Outbound — lead qualification, appointment setting, surveys and follow-ups.
Omnichannel — voice combined with chat, email and social in one team.

Ecommerce and SaaS call center outsourcing

We run dedicated call center teams for e-commerce, SaaS, logistics and retail clients — trained on your products, tone and systems so every call protects your brand. Need peak-season capacity? We scale your team up and down without you hiring or laying anyone off.

How our call center outsourcing works

We onboard your processes, recruit and train agents matched to your languages, then go live as a fully managed team — typically within 2–4 weeks — with agreed SLAs and weekly quality reporting.

Launch your outsourced call center

Get a tailored quote for inbound, outbound or omnichannel coverage within 48 hours.

Book a free consultation

Keep exploring

Related services

Good to know

Frequently asked questions

Yes. We handle inbound support and outbound campaigns — sales, follow-ups and surveys — in six languages, around the clock.

Most clients pay a monthly fee per dedicated agent or team, far less than running a call center in-house. Tell us your volumes and we'll quote within 48 hours.

Yes. Follow-the-sun teams provide round-the-clock coverage in English, Russian, German, Korean, Japanese and Arabic.

A trained team is typically ready in 2–4 weeks, depending on languages and complexity.

Focus on growth. We handle the rest.

Tell us what you need — we'll design a team and a quote within 48 hours.