WHY CHOOSE CONNECTRA FOR YOUR CUSTOMER SUPPORT?
Multilingual capabilities
(English, Russian, German, Arabic, Korean, Japanese and others)
24/7 coverage and omnichannel support
CONNECT WITH YOUR CUSTOMERS, ANYTIME, ANYWHERE
At Connectra, we provide fully integrated business process outsourcing solutions that strengthen brand loyalty — from call centers and answering services to IT support, live chat, technical assistance, and email support.
DELIVER EXPERIENCES THAT EXCEED EXPECTATIONS
We build dedicated teams with the right expertise across every customer channel, helping you boost brand loyalty and gain a strong competitive edge.
CONNECTRA SERVICES
Inbound & Outbound Call Center
Our inbound and outbound call center teams are designed to strengthen and elevate your existing operations. We prioritize investing in people and culture to better serve you and the tailored teams we create for your needs. With advanced technology and highly engaged teams, we deliver superior global customer interactions and experiences.
Chat Support
Our chat support teams enable your customers to connect with you anytime, from any device, to quickly resolve issues. These tailored teams boost customer satisfaction, reduce costs, ensure business continuity, and support live agents to enhance the overall customer experience.
Email Support
Our email support teams build strong, trust-based communication with your customers. Carefully trained in effective written interaction, our custom teams deliver an enhanced and seamless customer experience.
Technical Support
Our technical support teams elevate the customer experience by focusing on first-contact resolution for any technical issue. These custom-built teams serve both businesses and consumers, strictly adhering to client service level agreements and security standards.
OUR PROVEN APPROACH
Executing Experience Beyond Expectation
2
Sourcing
Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.
4
Production
Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.
1
Onboarding
Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
3
Training
Your training team facilitates and builds training documentation with you and creates a certification plan with your team.
5
Continuous improvement
You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.
